The player from Austria is struggling to withdraw their winnings because the preferred withdrawal method is not working. We ended up closing the complaint as ‘unresolved’ because the casino refused to participate in the resolution of any complaint.
Dogsfortune Casino - Player is not able to withdraw their winnings.
Black points: 96
Amount: €340
Dogsfortune Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Dogsfortune Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I wanted to withdraw the amount of 340 euros. BTC payout does not work because an error message always appears, and my amount is supposedly too low for a payout via bank transfer (from 500 euros). They haven't been able to fix the error for a week now, the customer chat can't do anything and always refers to writing emails, but nobody answers. Very dubious and fraudulent
Automatic translation:
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2 years ago
Dear DiePartei,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Is there any other withdrawal method available to you when you try to request a withdrawal?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
No, only deposited once and wanted to withdraw that again.
The only methods available to me are crypto payments (i.e. BTC and 2.3 other coins) and bank transfers. In fact, I have no way of paying anything out, and I don't get any replies to my emails either. Thank you for your help no matter what comes out in the end. Kind regards
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2 years ago
Thank you for your reply, DiePartei. Could you please post here the error message you see when you try to withdraw?
Also, I haven't received any communication between you and the casino yet. Please forward it to me, if possible.
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2 years ago
Translation
Hi!
After the 10th attempt in the chat, I was informed last Thursday that I still had to verify myself. I did and have been waiting ever since. The error message has disappeared, but nothing has been paid out yet. Where should I send the chat history?
Kind regards
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2 years ago
for example from today
Chat started on 25 May 2022, 06:55 PM (GMT+0)
(06:55:16)*** Visitor 8219862 joined the chat ***(06:55:16)Visitor 8219862
hello
(06:55:26)*** Peter joined the chat ***(06:55:32)Peter
Hello, How can I help you?
(06:56:01)Visitor 8219862
Hello! Iam waiting for my withdraw since 2,5 weeks.....last thursday chat told me to verify, that i have done....but nothing happens
(06:56:07)Visitor 8219862
username diepartei
(06:56:15)Peter
let me check
(06:56:22)Visitor 8219862
ok thx
(06:56:52)Peter
Proper team is checking your documents\
(06:57:10)Visitor 8219862
since 5 days?
(06:57:21)Visitor 8219862
you wanna kidding me?
(06:57:27)Peter
Its takes a time, please wait
(06:57:38)Visitor 8219862
normally time 2 hours
(06:57:51)Visitor 8219862
never more than one day
(07:00:45)Peter
Please wait for it
(07:00:50)Visitor 8219862
iam waiting since 2,5 weeks for a mini withdraw for 350 euro
(07:01:12)Visitor 8219862
every day a new axcuse
(07:01:16)Visitor 8219862
excuse
(07:01:48)Peter
Thats all I can tell you, Proper team is checking your documents wait for them please
(07:02:06)Visitor 8219862
senseless, really
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2 years ago
Hi DiePartei,
Unfortunately, we were informed that the casino doesn't want to do anything with us and will not be replying. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach in the future.
If the casino changes its position, we will reopen the complaint and you will be notified by email.
I wish I could be of more help.
Best regards,
Kristina
