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I wanted to withdraw the amount of 340 euros. BTC payout does not work because an error message always appears, and my amount is supposedly too low for a payout via bank transfer (from 500 euros). They haven't been able to fix the error for a week now, the customer chat can't do anything and always refers to writing emails, but nobody answers. Very dubious and fraudulent

Ich wollte den Betrag von 340 Euro auszahlen lassen. BTC- Auszahlung funktioniert nicht, da immer eine Fehlermeldung erscheint, und für eine Auszahlung mittels Banktransfer ist angeblich mein Betrag zu niedrig (ab 500 Euro). Seit mittlerweile 1 Woche können sie den Fehler nicht beheben, der Kundenchat kann nichts mache und verweist immer auf das Schreiben von E- Mails, wo aber niemand antwortet. Sehr dubios und betrügerisch

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Is there any other withdrawal method available to you when you try to request a withdrawal?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

No, only deposited once and wanted to withdraw that again.

The only methods available to me are crypto payments (i.e. BTC and 2.3 other coins) and bank transfers. In fact, I have no way of paying anything out, and I don't get any replies to my emails either. Thank you for your help no matter what comes out in the end. Kind regards

Nein, nur einmal eingezahlt und wollte das wieder auszahlen.

Als Methoden stehen mir nur Crypto- Auszahlungen (also BTC und 2,3 andere Coins) und Bank- Transfer zur Verfügung. De facto habe ich keine Möglichkeit, irgendwas auszuzahlen und ich bekomme auch keine Antworten auf meine E- Mails. Vielen Dank für Ihre Hilfe, egal was am Ende auch herauskommt. Mfg

Thank you for your reply, DiePartei. Could you please post here the error message you see when you try to withdraw?

Also, I haven't received any communication between you and the casino yet. Please forward it to me, if possible.

Hi!

After the 10th attempt in the chat, I was informed last Thursday that I still had to verify myself. I did and have been waiting ever since. The error message has disappeared, but nothing has been paid out yet. Where should I send the chat history?

Kind regards

Hallo!

Nach dem 10. Versuch im Chat wurde mit letzten Donnerstag mitgeteilt, dass ich mich noch verifizieren muss. Habe ich gleich getan und warte seitdem weiterhin. Die Fehlermeldung ist verschwunden, ausgezahlt wurde trotzdem noch nichts. Wohin soll ich den Chat- Verlauf schicken?

Mfg

Please, forward everything to kristina.s@casino.guru, or post it here. Thanks.

for example from today

Chat started on 25 May 2022, 06:55 PM (GMT+0)

(06:55:16)*** Visitor 8219862 joined the chat ***(06:55:16)Visitor 8219862

hello

(06:55:26)*** Peter joined the chat ***(06:55:32)Peter

Hello, How can I help you?

(06:56:01)Visitor 8219862

Hello! Iam waiting for my withdraw since 2,5 weeks.....last thursday chat told me to verify, that i have done....but nothing happens

(06:56:07)Visitor 8219862

username diepartei

(06:56:15)Peter

let me check

(06:56:22)Visitor 8219862

ok thx

(06:56:52)Peter

Proper team is checking your documents\

(06:57:10)Visitor 8219862

since 5 days?

(06:57:21)Visitor 8219862

you wanna kidding me?

(06:57:27)Peter

Its takes a time, please wait

(06:57:38)Visitor 8219862

normally time 2 hours

(06:57:51)Visitor 8219862

never more than one day

(07:00:45)Peter

Please wait for it

(07:00:50)Visitor 8219862

iam waiting since 2,5 weeks for a mini withdraw for 350 euro

(07:01:12)Visitor 8219862

every day a new axcuse

(07:01:16)Visitor 8219862

excuse

(07:01:48)Peter

Thats all I can tell you, Proper team is checking your documents wait for them please

(07:02:06)Visitor 8219862

senseless, really

Hi DiePartei,

Unfortunately, we were informed that the casino doesn't want to do anything with us and will not be replying. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach in the future.

If the casino changes its position, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Best regards,

Kristina