The player from Germany is having issues with a deposit of €20. The funds have been taken from their bank account but have not been transferred to their casino account. The support team has asked the player to wait for 24 hours, despite the transaction being advertised as immediate. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Doggo Casino - Player's deposit was not credited instantly.
Amount: €20
Doggo Casino
Safety Index:Above averageSafety Index
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6.6
Doggo Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, the casino offers the option to make deposits via real-time transfer. Real-time means the money is in the account within seconds. I deposited €20 via real-time transfer, the money was taken from my bank account but did not end up in my player account. The support now tells me to wait for 24 hours. But that's not the purpose of a real-time transfer! Why would they offer something like Real-Time Transfer if it doesn't work?! I paid fees for this type of transfer! And I'm not satisfied with being told to wait 24 hours, I didn't pay a fee for that. It's about the principle. The casino offers a deposit option that actually doesn't exist! It's outrageous!
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1 year ago
Dear UnknownUser,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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1 year ago
Translation
Sorry but your answer is quite unprofessional!! Do you even know about a real-time transfer?! With a bank account? If the money is deducted from my bank account, then I certainly don't have to contact my payment provider what kind of lousy answer is that? It is obvious that my payment provider has nothing to do with it when the money leaves my account!
And if this dubious casino offers a payment method like REAL TIME TRANSFER!!! (try googling it if you don't have a clue) then I don't have to do anything because I used this option because the casino offers it. So the casino has to take care of it and not me!
What help? I only get read tips from you and once again the error is being looked for in the player instead of in the casino. Casinos like to do that too so it just shows me that they are working with the casino and against the player!!!
I take care of it myself, I have more success there than via this platform! Close the thread and ask yourself why you and this unnecessary platform exist at all!
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1 year ago
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Please delete this complaint, the problem has been solved, I managed it on my own.
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1 year ago
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Oh and one more thing, please delete my account immediately!! I've asked for it before and it was just ignored! I don't want to be a member of this platform anymore! If you repeatedly ignore my request, I will turn to a higher authority! PLEASE DELETE MY ACCOUNT IMMEDIATELY!!! You have 48 hours.
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1 year ago
Dear UnknownUser,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
