The player from Cyprus is inquiring about website accessibility. The casino was closed, therefore we couldn't proceed with contacting the casino, and we were forced to close this complaint as unresolved.
Dizbet Casino - The casino website is under maintenance.
Black points: 11124
Amount: €4,900
Dizbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
2 years ago
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2 years ago
Hello, i deposit here, and its so good casino. I win 4900€, i send my documents before 1 week. I cant talk with department because they dont have chat. I send many emails and I don’t have any answer. Before 3 days the casino is under construction. What happened with this casino? Why they don’t talk with me and don’t answer in my messages? When this casino still working again?
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2 years ago
Dear sklivenow,
Thank you very much for submitting your complaint. I am sorry to hear about your negative experience, I tried to access the website, and it is still in maintenance. Unfortunately, sometimes it can take a few days to complete depending on the issue.
Do you have any pending withdrawals at the moment? Have you accumulated all your winnings with or without an active bonus?
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Hello, i khow is under construction the site! I finish my bonus and i win 4.900€ with out bonus now. I can withdrawal if they verify my account. When this casino reopen after construction? I wait 5 days
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2 years ago
Thank you for your reply, sklivenow. Unfortunately, maintenance can be a little time-consuming, and sometimes it takes longer than expected. I would recommend that we wait for a few more days, and if there is no development until this Friday, we will try to get in touch with the casino to see what can be done.
Please, let us know if there is anything new in the meantime. Thank you in advance.
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2 years ago
Unfortunately, we have been informed that the casino was closed. At this point, we would usually ask the casino for assistance and to investigate or explain the issue. However, under these circumstances, we are not able to proceed with this complaint.
Sadly, we are left with no other option than to close this complaint as unresolved. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino and we will try our best to help.
