The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. After he reached out to the Complaints Team, he was advised that withdrawal processing could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests. The team had suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved'.
Ditobet Casino - Player’s winnings haven’t been received yet.
Amount: 1,850 INR
Ditobet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Hello This casino is not giving my money at all and i have requested the withdrawal and they are not giving my Rs. 1850.
Public
Public
1 month ago
Dear nileshraj1980,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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Public
3 weeks ago
Dear nileshraj1980,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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