HomeComplaintsDirectionBet Casino - Player's withdrawal is delayed.

DirectionBet Casino - Player's withdrawal is delayed.

Amount: €243

DirectionBet Casino
Safety Index:Below average
Submitted: 07 Nov 2024
Case opened Current status

Waiting for player to reply

9d 21h 40m 25s

Case summary

2 hours ago

The player from Colombia has met the wagering requirements by betting the total amount deposited five times and submitted verification documents, but has not received a response from the casino after five days of waiting.

Public
Public
4 hours ago
Translation

I wagered the total amount deposited 5 times as required by the casino. I sent verification documents as requested by the casino. It has been 5 days, and I have yet to receive a response from themfilefilefile

Automatic translation:
Public
Public
2 hours ago

Dear juan123321,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

juan123321 has 9d 21h 40m 25s to reply

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