The player from Switzerland had been trying to delete his casino account for 15 days but had received no response despite sending 20 emails. The issue remained unresolved as the player did not provide the necessary information requested by the Complaints Team. Consequently, the complaint was closed due to the lack of cooperation from the player.
DirectionBet Casino - Player is unable to close account.
Amount: ??
DirectionBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
DirectionBet Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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4 months ago
I like to deleted my account for 15 days! Send 20 mails and not respond it’s a very big shit casino and service!
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4 months ago
Dear Alba696,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please specify the reason for closing your account?
- When was the last time you contacted the casino regarding this matter? Have you received any reply? Please forward me the account closure requests that you sent to the casino together with any other relevant communication. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
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4 months ago
It’s a casino thieves I deposited for play and not bonus on games and free spins with millions spins it’s not a serious casino
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4 months ago
Thank you for your reply, Alba696. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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4 months ago
I don't trust them! That's why I would like to close my account permanently. I continued to contact them on the chat always the same answers I feel like I have to deal with a parrot on their casino almost a month ago and still no answer nearly 30 emails sent and no answers
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4 months ago
Please note that you still haven't provided all the required information.
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4 months ago
But I told you I would like this casino to delete my account and it doesn't even answer me it gives me an email that must not even exist I sent 40 emails in more than a month and no answer not even a hello never had back!
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3 months ago
I apologize, but we are unable to proceed with complaints without the player's cooperation. Since you failed to provide the necessary information again, I am afraid that we have no other option but to close this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
