The player from Italy could not find an option to withdraw his winnings. He had passed KYC verification and had not used any bonuses. His account had been under review for 11 days, and he had been unable to log in. The player mentioned that he had placed sports bets. We informed him that our forum dealt with complaints regarding online casinos only and we didn't have enough insight to handle issues related to sports betting. Therefore, his complaint had to be rejected, despite our attempts to contact the casino for more information.
DinamoBet Casino - Player can't find withdrawal options.
Amount: TL 220,000
DinamoBet Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Translation
It keeps saying withdraw, but there's no option to withdraw money.
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11 months ago
Dear doedoe38901,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with DinamoBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals from this casino before?
Could you please confirm if you passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that you see no payment methods that would allow you to request a withdrawal from your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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11 months ago
Translation
Sir, your games are checked by the risk analysis unit and your withdrawals will be examined during this process. Don't worry, this check is a routine check, it will be completed in a short time.
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11 months ago
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I didn't withdraw any money. It's been 4 days. This problem keeps recurring. I don't know how long it took to get checked.
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11 months ago
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Account withdrawal was postponed and KYC was started.
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11 months ago
Thank you for keeping us updated. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
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11 months ago
This is not a bonus and withdrawals cannot be made. It has been 11 days and KYC has been completed.
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11 months ago
Thank you for your screenshot. It seems that your withdrawal is being checked. Could you please advise what types of games you played? Was it slots, live casino games or sports betting?
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11 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
