Diamond Club VIP Casino - Player lost his winnings due to an unfair maximum bet rule.

Dicen q hice una apuesta superior al 30% en ningún lado pone q no se pueda y no me quieren reembolsar ni mi dinero ni mis ganancias son unos estafadores , yo ya puse denuncian guardia civil y policía nacional delitos informáticos, ya hace dos meses me dejaron hacer ingreso en menos de 12 horas de mSs de 6000 euros , cuando eso es ilegal 

Dear Gonzalo,

I’m sorry to hear you lost your winnings. I looked at the casino’s general Terms and Conditions and actually found the maximum bet rule: 

"16. Betting rules

16.1. You must bet according to the specific rules of the game you are playing.

16.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

16.3. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

Using Martingale, double-up and similar systems and strategies."

I’m afraid, if you broke this rule, there is not much we can do. However, I have to add, we strongly disagree with this rule and therefore lower the rating of the casinos that enforce it. If you take a look at the Diamond Club VIP Casino’s review on our website, you will see it has a very bad reputation rating from us. I’m sorry I couldn’t be of more help.

Best regards,

Peter

Dear Gonzalo,

Can we consider the issue closed? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.