DIAMOND 777 Casino - Player's deposit has not been credited to their casino account.

Hello

I deposited 3 vouchers (cashlib)of 100€ on the casino but in my deposit history it appears only 100€

They don't want to explain why, refund or close the account. I contacted cashlib ans tbey told me the casino cashout the voucher.

They don't respond.

Dear Truthfully,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The first thing we usually recommend in cases like this is to contact the payment provider. Since you've already done that, could you please post a screenshot of your deposit/cashier history here? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear Truthfully,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.