Dexterbet Casino - Player's account has been blocked.

blocked my account, dexterbet vados19 login, 1000 euros left in the account, they sent an email that We reserve the right, at our sole discretion, to cancel your registration, withhold funds from your account, suspend your account for a limited period of time or close your account , although I did not break any rules, I played honestly, and they simply did not want to pay me my money

Dear mariana2007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Could you please advise if you passed the KYC verification before the casino blocked you?

Do I understand correctly that this is the only explanation from the casino that you've received? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

won money without a bonus, bet on sports, on volleyball, played honestly and didn’t break the rules, passed the verification and even paid money at the beginning, but then they closed my account and said that I didn’t play honestly, which was an outright lie and I played honestly , I have 25 years of experience in playing in a casino and betting, in general, they simply did not want to pay me 1000 euros, that's why they came up with a reason

вот что они прислали - Dear Vadym,

Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.

 It violates our Terms and Conditions:

Termination of user account:

We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account if:

You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage;

You are or have been involved in or have been suspected to be involved in any fraudulent activities

Even though According to our terms and conditions we are entitled to void your winning and retain your balance. Your last two deposits will be instantly paid total: 300 euros. Your account will be permanently closed.

Thank you for your reply, mariana2007. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Let's

so what's the difference? this online casino stole my money

Hello Vados19,

Thank you for your complaint and I will try to respond as best I can.

The player’s actions and resulting multiple matches breached our terms and conditions all players must agree to. As we have proof that the T&Cs were violated we are within our right, as stated in the T&Cs, to forfeit any associated winnings or funds.

Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.

The specific T&Cs the player is in breach of are listed below:

Termination of user account:

We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time, or close your account if:

You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage;

You are or have been involved in or have been suspected to be involved in any fraudulent activities

Even though According to our terms and conditions we are entitled to void your winning and retain your balance. Your last two deposits was instantly paid in total: 300 euros. Your account will be permanently closed.

We have zero tolerance for inappropriate play and fraudulent activity. We will seek criminal and contractual sanctions against any person involved in or suspected of involvement in fraud, dishonesty or criminal acts, or collusion or suspected collusion with other persons involved in fraud, dishonesty or criminal acts. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website.

Also we have informed our Customer via email about his termination.

I will also answer you, you are real scammers, and your suspicions are just your inventions and you know it very well, you have no evidence of my supposedly not fair game, but I have all the evidence that you are scammers and I will arrange such a advertising that you play no one else will play.

Hello Vados19,

I am very sorry to hear that but, you need to be a fair-play customer we already returned your deposits and close your account. 

Also, our past speaks about us; who we are, and what we do.

We are not scammers but to be honest we have problems with scammers.

We also want to inform you that Your account is permanently closed.

I never heard from you evidence of my fraudulent rates? I put fair bets on volleyball favorites with a handicap and total less, I have been betting like this for 20 years, these are not surebets, not after a goal and not an error, this is called fight betting, I can justify each of my bets if you know this, but I'm sure that you don't know anything, but you are a member of a group of scammers who opened a casino and want deposits to be carried to them, and payments are already as we want.

mariana2007, please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time. I will send you the list of other websites via email.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.