HomeComplaintsDexterbet Casino - Delay in the player's withdrawal process.

Dexterbet Casino - Delay in the player's withdrawal process.

Amount: €100

Dexterbet Casino
Safety Index:Below average
Submitted: 04 Aug 2023 | Resolved : 30 Aug 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Ireland is facing problems with the withdrawal of 100 euros, even after account verification. The withdrawal process is not as fast as anticipated. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago

I don't know how you say that the withdrawals are fast, after the account was checked, a day passed and there was no question of paying 100 euros

Its a scamm like 90% from ber site

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1 year ago

Dear Caiup78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

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1 year ago

My account was checked and they say that everything is ok

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1 year ago

Thisbis 100% scamm

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1 year ago

Dear player,


I can see that your withdrawal is successfully processed 3 days ago.


Best regards,

Dexterbet Team


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1 year ago

Sory yes was paid

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1 year ago

Dear Caiup78,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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