The player from North Rhine-Westphalia submitted a verified withdrawal request on 03.10.2024, but it has not been processed after 10 days. They receive daily assurances in the chat but no progress on their withdrawal.
Destinobet Casino - Player's withdrawal is delayed.
Amount: €179
Destinobet Casino
Safety Index:LowSafety Index
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Case opened
Current status
Waiting for player to reply
6d 11h 53m 22s
Case summary
12 hours ago
Public
Public
18 hours ago
Translation
Hello, I submitted a withdrawal request on 03.10.2024. My account is verified, and I received a confirmation via email. My withdrawal has not been processed for 10 days. Every day I am given empty promises in the chat, but nothing happens. I hope I can get help here.
Automatic translation:
Public
Public
12 hours ago
Dear AK1982888,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
AK1982888 has 6d 11h 53m 22s to reply
