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Hello, I submitted a withdrawal request on 03.10.2024. My account is verified, and I received a confirmation via email. My withdrawal has not been processed for 10 days. Every day I am given empty promises in the chat, but nothing happens. I hope I can get help here.

Hallo, ich habe am 03.10.2024 eine Auszahlungsanfrage gestellt. Mein Konto ist auch verifiziert, ich bekam eine Bestätigung per Email. Seit 10 Tagen wird meine Auszahlung nicht bearbeitet. Ich werde jeden Tag im Chat vertröstet, aber es passiert gar nichts. Ich hoffe hier kann mir geholfen werden.

Dear AK1982888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina