Dendera Casino - Player's withdrawal has not been processed.

I have se 5 17 emails to the manager of DENDERA CASINO asking why I am banned from promotions and when I will be paid as I withdrew in March.

She will not respond and now the casino will not respond to me on chat.

I have contacted them 34 times.

Dear cjaymac6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and reward system and we cannot penalize the casino for excluding you from their bonus program.

Therefore, I would suggest that we focus on the delayed payment. Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Dear cjaymac6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.