The player from Germany seems to have an active self-exclusion in a sister casino. The player believes that they should have been banned from this casino too. The complaint was rejected because the player didn't respond to our messages and questions.
Dbosses Casino - Player's asking for a deposit refund.
Amount: €25
Dbosses Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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2 years ago
Translation
Hello I'm actually blocked in all gammix ltd casinos thought I signed up for dbosses today. Only the email was different, the rest of the data was all correct and I was able to register and deposit. I hereby officially demand my money back!!!
Automatic translation:
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2 years ago
Dear Heiko004,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify who initiated this block - was it you or another casino? What was the reason?
If the block was initiated by you, would you be so kind as to forward me the request? My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you for your reply, Heiko004. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
