HomeComplaintsDbosses Casino - Player's asking for a deposit refund.

Dbosses Casino - Player's asking for a deposit refund.

Amount: €25

Dbosses Casino
Safety Index:High
Submitted: 27 Oct 2022 | Case closed : 14 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany seems to have an active self-exclusion in a sister casino. The player believes that they should have been banned from this casino too. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello I'm actually blocked in all gammix ltd casinos thought I signed up for dbosses today. Only the email was different, the rest of the data was all correct and I was able to register and deposit. I hereby officially demand my money back!!!

Automatic translation:
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2 years ago

Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify who initiated this block - was it you or another casino? What was the reason?

If the block was initiated by you, would you be so kind as to forward me the request? My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago
Translation

I wrote email

Automatic translation:
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2 years ago

Thank you for your reply, Heiko004. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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2 years ago

Dear Heiko004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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