The player realized that they were allowed to play at a casino, even though they had requested to be blocked from all casinos on the platform. It is not entirely clear if the account was blocked due to problem gambling. While the issue was being discussed with the casino, the player stated that they no longer wished to pursue the matter and so the complaint was rejected.
Dazard Casino - The player was allowed to play at a casino after apparently being blocked
Amount: 5,000 CHF
Dazard Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Dazard Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I wanted to say something else, although I had my game locked in the daughter company of Dama.NV the casino booked my money where are the human rights it's all in one pot for that I want to request the money that belongs to me back and I have all the evidence what a black market it all is and how they are always right!!!!
I won't let it this time...
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2 years ago
Hello Kokola,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dazard Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise in which sister casino are you blocked? Why exactly is your account blocked - did you request for a self exclusion? Did you have balance on your Dazard Casino account when it got closed?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Actually after that date Casino Dazard shouldn't allow deposits and registration either but they did and after I asked how is it possible for a banned person to play in this platform I just get blah blah blah I can also prove to them that they are the buzzers have been fully booked !!!!
they are legal, no, it's only about the player's money if they have the rights, I'm also right as a player.
At first I didn't know that it was the same company, they confirmed it and it occurred to me that I actually didn't want to have anything to do with this company for a long time!
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2 years ago
Translation
I wanted to lock my account at Cobra Casino because I hardly got my winnings, you know the 500 max limit per day and it was a very good sum and of course if you know that it will take you about half a year to get the win, I have I decided to write off the money and give it back to the Live Casino slots, after that I decided that I need a ban and that I don't want to be involved with this casino and the whole platform anymore, and after that I made a registration at Dazzard and deposited there after the loss I asked which company they are and whether they are legal casinos, then they said that it is an entrepreneur from Dama NV and when I looked it was exactly the casino that I let myself be blocked from and they Lockdown isn't for a month or two it's for life. I was even very happy that I can never deal with this type and strategy of casinos again, but what happened is that it is the same pot company as the others and I read players although they said it very clearly and they confirmed that to me ,I can never play on this platform again, the same platform has my money 💰
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2 years ago
Translation
Dama NV is the same company from all 60 casinos but I don't think it's right even though they lock themselves in this platform that they accept against their money!!!!! And they should know!!! And it does not allow a deposit but also no deposit in this company comes in!!!!
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2 years ago
Thank you Kokola for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello Kokola,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Dazard Casino to join the conversation and participate in the resolution of this complaint.
Dear Dazard Casino,
The player states that although they are supposed to have been banned from all Dama N.V. Casinos due to a gambling problem, they have still been able to register, deposit and play. Can you please provide more information regarding this situation?
Kind regards,
Adam
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2 years ago
Translation
Live Adam I've been writing since 6/12/22 and would know exactly what the casino would say, they have their own version and I have my own.
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2 years ago
Translation
They claim that I don't have any players that I'm only banned from their sister casino, although the support confirmed exactly that if you have pG ban and he claimed that he had such a view that it applies to the whole platform, and I made all the screenshots and showed the Dazard and later they came up with this saying he is new and gave wrong information, and secondly, with 2 transactions, one from Cobra one from Dazart, I clearly saw the money going in one order, I call that a scam, and for that I made a request that my money be booked back, because I wanted a ban and it's logical that I don't want anything to do with the platform, and for the second time they fooled me, and Even now, although I really have a ban, I still get bonus offers by email from both of these casinos 🎰, they need to improve the system and pay more attention not to hide behind this and that n 😶🌫️, I'm just speechless. This is a parasitic platform Stay away , it 's so easy you lock yourself out of somewhere thinking you 've found a better one and what . The same CROOK ! I don't agree with that. Same manipulation, same writing, same offers of bonuses to keep my mouth shut, catastrophe!!!!
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2 years ago
Translation
Every casino and also their sister casinos has a black list and it confirms who can register and who can't, but no, the casino is always right, we're just a victim who reads they take the money from you the same thing, just like that, Believe me if I had known that this is the same entrepreneur I would never visit this site and I recommend it to the other players PLEASE CHECK EVERYTHING BEFORE IT COMES TO THIS WHITE !
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2 years ago
Translation
I'll give you a very simple ex. A friend of mine has blocked himself at a legal 100% Swiss online casino, and now he is no longer allowed to visit any normal online casino anywhere in Switzerland if he wants to play again, he has to formulate a lot and 3 months statement from his working account Provide, that is legality!!!! Not there an online platform that you can't even search your rights and duties!
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2 years ago
Hello Kokola,
Thank you for your responses, I can appreciate your frustration. However, we should allow the casino some time to respond.
Regarding your example, please be aware that different companies are subject to different rules and laws depending on their license and jurisdiction. While it may be a legal requirement for a casino licensed by the Swiss Federal Gaming Board to apply a ban to all gambling establishments across Switzerland, this might not be the same for a casino licensed by a different authority, such as Curacao.
As mentioned, for the time being, we will wait and see how the casino replies.
Kind regards,
Adam
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2 years ago
Translation
The only option is chargeback.
I think if I call the money back then I would finally be on the black list and then they will finally understand that I don't want to have anything to do with this company!
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2 years ago
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I reported abuse to my bank because the money they had deposited was from my partner, and when I found out about it afterwards, I saw that I didn't want anything to do with the platform anyway! And since January 31 I blocked myself after winning just under 20,000 from Cobra, the payment methods didn't suit me at all and now it's the same issue
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2 years ago
Hello Kokola,
I have now contacted the casino via Skype and I am waiting for a reply. I will extend the timer to allow for this. In the meantime, please let me know if there are any developments.
Kind regards,
Adam
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2 years ago
Translation
One thing I know is that they are always right, they have their own version and in the end I know that my money will not be paid back, so thank you very much for your help, but it is not worth it, I would settle the matter with a lawyer 🙂 As far as I'm concerned, you can close the case.
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2 years ago
Dear Kokola,
Thank you for informing us of your decision not to pursue this matter at this time. While there remain some unanswered questions regarding this case, this complaint will now be rejected as per your instruction. It can be re-opened at any time.
Kind regards,
Adam
