DaVincis Gold Casino - Player's winnings disappeared.

This place is the absolute worst. They are the epitome of the word scumbags. I was given a "free chip" (nothing is free with these clowns) for $10.00, with a playthrough of 35×. So I proceeded to play, and low and behold.....I actually exceeded the playthrough. So I then went to withdrawl my $100.00 limit of winnings. I was then told by one of their sub-par, joke of a customer service reps. "That I had to make a deposit to withdrawl and to verify my acct." Now mind you I've deposited with these clowns in the past. But since my last deposit, there had been too large of span without a deposit. So an additional 25.00 was required. (Funny how they don't need to verify when you are depositing, all is well then.) So I get an email saying my withdrawal was reversed. So I go login to this $hitshow and boom no $100.00 dollars. So I then speak to one of the "stellar" customer service reps named Nicole. She again informs me that my withdrawal has been canceled. I ask where my money was that I had won (my requested $100.00 and the $200.00 plus that magically disappeared after requesting a withdrawal.) Nicole must be really busy today folks because I'm still waiting on her to get back to me!!🙄🙄🤔. So in the end this place is a complete joke!! In the rest of the civilized world (and where people have morals) this is called robbery! I know I know....it was a free chip, as I said earlier "nothing is free" with these clowns. The ammount of $ i have spent there, i should get several "free" chips.If some1 doesn't say anything, they will continue to scam people. I'm only one person, imagine all the others who fell for it too! Let that sink in......oh and I couldn't email or copy my chat thread with Nicole!

Dear peckderek22,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Could you please forward me a link to the bonus you activated? Have you made any successful withdrawals before?

Do I understand correctly that the casino has not provided any explanation regarding this issue?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Yes that is correct. The lady Nicole just stopped replying in live chat.

And for some reason I wasn't able to get a copy of the chat transcript. Which I found rather odd.

Thank you for your reply, peckderek22. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear peckderek22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.