The player from Brazil is unable to withdraw money as their account is restricted for betting and withdrawal since June 8, 2024. Despite submitting multiple requested documents and photos, the verification process remains pending, causing significant delays.
DavBet Casino - Player's withdrawal request is delayed due to account restrictions.
Amount: 5,088 R$
DavBet Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 8h 17m 44s
Case summary
2 days ago
Public
Public
2 days ago
Translation
I have been trying to withdraw since 06/08/2024, and I can't. My account has been restricted for betting and withdrawal. They requested various types of documents and photos holding them, etc. I sent everything, and to this day, the documents are still pending verification, and I can't withdraw. I don't understand why it takes months to verify some images and unlock my account!
Automatic translation:
Public
Public
2 days ago
Dear lima,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DavBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please list which documents you submitted? Were any of the documents accepted or rejected?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
