A player from Germany is having difficulties with the withdrawal process despite having verified both Paysafecard and bank account. The casino even cancelled the withdrawal request after complete verification. The total amount the player wishes to withdraw is 120€. The complaint was resolved as the player received his payout.
Das Ist Casino - Withdrawal cancelled despite successful verifications.
Amount: €120
Das Ist Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
Translation
I verified my Paysafecard, but I still couldn't make a withdrawal. Then I verified my bank account and they demanded proofs for a 5-year-old deposit, which I promptly provided. Even after complete verification they again cancelled my withdrawal. This has been the most absurd verification process ever. From now on, I will post honest reviews and chat histories against the casino every day until I am treated properly and receive my paltry 120 bucks...
Automatic translation:
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8 months ago
Hello harryfischer110182,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Das Ist Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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8 months ago
Dear harryfischer110182,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Translation
Thank you very much for your help and efforts, luckily my persistence paid off. It's sad that more and more casinos are delaying payouts and it's no longer possible. All the best and bye
Automatic translation:
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7 months ago
Dear harryfischer110182,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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