Patrick, a player from Germany, requested a substantial withdrawal but has already been waiting for his money for months.
Das Ist Casino - Difficulties withdrawing quite a big amount of money.
Black points: 266675
Amount: €600,000
Das Ist Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Das Ist Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I've documented everything from email to skype and support histories.
won lawfully. I was also awarded the prize twice. And congratulates. After months of verification and legitimation on my part, etc., they were already looking for something they were looking for
can knock out the profit.
I was then interviewed for a skype
casino boss from london? Loaded who could only do it
who did not want to give me my profit of € 600,000 (60 bitcoins) at the time but meant it. I should be satisfied with a € 100,000 direct payment or continue to € 10,000 a month until the total has been paid out. I chose the second one
then the end of the song. I get a completely blackened police letter. Where neither my name nor anything related to me is in there. I would fraud and that's why my account is deactivated.
i was at the police with this
letter. And they told me the letter was fake, the nice one even had it
Called in the district and asked whether a company Direx NV / Softwsiss was listed. And that was not the case.
since then no more contact from the casino.
have documented everything neatly.
Automatic translation:
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4 years ago
Hello Patrick.
Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention and we will do our best to resolve it as soon as possible. Could you provide us with the documentation you have mentioned? We will mark it as a sensitive message and it will only be visible to you, Das Ist Casino and the Casino Guru team.
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4 years ago
Hello Patrick.
We completely understand that your situation is serious. Could you provide us with all email histories and Skype conversations you have mentioned, please? We would also like to know, why you have waited so long with publishing any complaint about it?
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4 years ago
Hello Patrick.
Thank you for providing us with the information we requested. We will now try to get in touch with the casino.
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4 years ago
Hello Patrick.
We have managed to establish a communication line with the Das Ist Casino. We are extending the timer by 7 days in order to do an extra investigation and we should also receive the response from the casino directly in this complaint.
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4 years ago
DasIstCasino comments on this complaint as follows:
There is a claim contract between Mr. Patrick D. and Mr. Igor S. which was signed by Mr. Patrick D on December 26, 2018 in Wiesbaden. In this contract, Mr. Patrick D. sold his winning claims from the gaming contract with DasIstCasino to Mr. Igor S. with signature on January 9, 2019 in Dresden. We will present this contract in the original to the Casino Guru team as soon as possible.
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4 years ago
Translation
No I cannot confirm this casino declaration and I hear about it for the first time!
I had the last contact with
Dasidtcasino on January 18, 2018 by email to which there was no response.
Certainly I never signed a contract, especially not to transfer my profit claims!
I don't know Igor S either and have never had any contact with him.
For me, this looks like a stitch from DasistCasino / Softswiss so that I don't have to pay out my legal winnings.
I would also be very grateful if I received this "contract" from you, since my signature was obviously forged there and I will use it to go to the police.
Since Dasistcasino / Softwswiss had already sent me the wrong police letters, I trust them to do something like that. After all, it's about a lot of money.
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