HomeComplaintsDanske Spil Casino - Player’s complaining about the overall casino experience.

Danske Spil Casino - Player’s complaining about the overall casino experience.

Amount: 100,000 kr.

Danske Spil Casino
Safety Index:High
Submitted: 08 May 2021 | Case closed : 24 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Denmark is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Scam and regulation of worst drawer. The fact that you claim to have a good reputation casts serious doubt on your reliability!

Automatic translation:
Public
Public
3 years ago

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

Public
Public
3 years ago

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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