HomeComplaintsDafabet Casino - Player’s withdrawal has been delayed.

Dafabet Casino - Player’s withdrawal has been delayed.

Amount: 1,468 RM

Dafabet Casino
Safety Index:Above average
Submitted: 09 Aug 2024 | Case closed : 04 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Malaysia had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player about the typical processing times for withdrawals and the potential reasons for delays, advising patience and cooperation with the casino. However, due to the player's lack of response to follow-up inquiries, the complaint was unable to be investigated further and was rejected.

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3 months ago

When my bonus wagering reached I try to make a withdraw 2 days ago. I try to ask when my withdraw will done but CS keep told me it's been processing waiting approval however that is no timeframe for this when to be done. Beware of this casino company, join with your own risk!

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3 months ago

Dear gohsteve77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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3 months ago

Dear gohsteve77,

Have you received your withdrawal from the casino yet?

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2 months ago

Dear gohsteve77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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