Dafabet Casino - Player’s withdrawal has been delayed.

Amount: 3,150 R$

Dafabet Casino

Safety Index:Above average Submitted: 10 Jan 2022 | Case closed : 25 Jan 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Brazil is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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rossiglauber

Advanced Novice

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2 years ago

OriginalTranslation

Hi!

I have been a Dafabet customer for many years, and I have never had any problem getting paid.

to my surprise, I requested a payment on 01/04/2022, in the amount of 3150.00 BRL, and so far I have not received it.

on 01/05/2022, I received an email requesting additional documents. I sent the documents and a few hours later I received an email informing me that my documents were approved. Therefore, payment had to be made, which has not happened until today.

They asked me to wait 3 days to receive payment, the 3 days have passed and even so, I haven't received it. I've already contacted the chat, e-mail, but nobody solved anything.

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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2 years ago

Dear rossiglauber,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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rossiglauber

Advanced Novice

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2 years ago

OriginalTranslation

I will keep waiting.

I send emails asking about my payment and they don't respond.

I always received payment within 1 day. This time, I've been waiting for a week.

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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2 years ago

Dear rossiglauber,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.