The player from India had been unable to withdraw his winnings from Dafabet due to an ongoing validation check on his account. Despite his account verification having been completed on 10/01/2024, Dafabet support had informed him that his account was still under review, which delayed his manual withdrawal. The player had been waiting for 20 days since the completion of verification. However, we had to reject his complaint as it was a duplicate of a previously submitted and rejected complaint.
Dafabet Casino - Player's account is under validation, blocking withdrawal.
Amount: 1,181,416 INR
Dafabet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
My account is locked in dafabet.
Username - lok****
Dob - 08/06/2002
Dafabet saying your account is currently going validation check.
I am requested for manual withdrawal.
Public
Public
11 months ago
Hello loki6064,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dafabet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Hi Nick,
Thank you for your response 🙏.
Sir my account verification is already completed on 10/01/2024,
[ Dafabet support saying " Dear Narasapuram,
Good day!
Thank you for contacting us regarding your manual withdrawal concern. However, please note that this is still being processed as you account is still under review. Once done, an update will be sent to your email address. " ]
Today is 20 days complete still they said my account is under review.
I want my balance that is available in my dafabet account.
Public
Public
10 months ago
Hello loki6064,
We have noticed that you have already submitted a complaint regarding the same issue and it was already rejected. We have no other choice only to reject this as well as it is a duplicate complaints.
Sorry that we could not help you out with this matter.
Regards,
Nick
