Daddy Casino - Player suspects deceptive bonus conditions.

Literally signs up users into a scam.

"No deposit cash bonus" that cant be wagered with bonus funds (not a no deposit bonus...). Also notice how they avoid saying "having to deposit". They just rephrase it. But whatever.

The scam part is there is a cashout limit associated with it (150$). Which means if you deposit and not clear the wagering requirement, you still cant play that 15$. However, if you happen to win, you can ONLY wager with real money anyways, so they put a 150$ cashout limit that is never played with bonus funds.

It's one of the cheapest things I've seen a casino do.

I did not deposit at the casino, but this has to be flagged as a scam.

Dear matauc12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you didn't activate the bonus and haven't deposited any funds yet?
• Have you activated a similar bonus in the past and lost your funds?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No I have not. To both of those questions. Because I carefully read the terms and these terms are misleading and gamed into locking peoples winnings without actually providing a bonus. Which is also not a no deposit bonus in any sense of the term.

Hello!

You currently have an active bonus under the terms of which wagering is available only at the expense of bets made from the real balance, for this you need to make a deposit. After you win back this bonus completely, the funds from the bonus balance will be transferred to your real balance and you will be able to withdraw them.

The advantage of this bonus is that you play on your real balance, while the bonus balance is not mixed with your real balance. In case you get a big win when playing for real money, you can safely cancel the bonus without risk to your real balance and withdraw the funds.

Thank you, Daddy Casino Team, for the clarification.

Dear matauc12,

If you activated the abovementioned bonus already in order to complete the wagering you will need to place a deposit. If you wish to cancel the bonus, please contact the casino directly. Thank you.

Dear matauc12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.