The player's withdrawal is delayed for 3 days. The complaint was resolved as the player received his winnings.
Dachbet Casino - The player's withdrawal is delayed.
Amount: €1,500
Dachbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.8
Dachbet Casino has a Safety Index of 2.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
1500 euros was requested for payment.
According to customer service, the payment is processed and paid out within 48 hours.
It's been over 3 days now and still nothing has been processed.
Automatic translation:
Public
Public
2 years ago
Hello vgedik61,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dachbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick ,
My account has been verified since October 12, 2022.
Screenshot attached.
The winnings were made with real money. No bonus was claimed.
I contacted the casino's customer service today and asked about the payout. Customer service had previously announced that the withdrawal would take 48 hours to process. The 48 hours expired last night, so I asked customer service again today. He said I should be patient and I would be notified by email.
I'm gladly available for more questions .
Warm greetings
Volkan Gedik
Automatic translation:
