Dachbet Casino - Player was asked to complete wagering requirements.

I have deposited money but before I even started playing I was limited to 1 euro per bet on sports. Sports was all I wanted to bet on and therefore I wanted to withdraw my money. It didn't work because they say I have to rollover my deposit 5 times and therefore they force me to do it in the casino I absolutely do not want to play in the casino because I will only lose my money. Can someone help me get the money out to my bank aacount without having to play anymore? It must be illegal to force someone to play in a casino in order to withdraw when I came to play sports, right?

5x rollover is also crazy, i would have to make 1200 to 6000 first in a game based on luck. Please help me

Thanks in advance

Dear marsalito,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:

7.3.12. Prior to withdrawing, a customer needs to complete a 5 times rollover of their deposits. Towards the rollover are counted all settled sports bets with min odds 1,6 or higher (Running, Cash-out bets, Tie (Draw), Cancelled, Refunded, Denied bets, or bets placed on multiple outcomes of the same event are not considered towards the calculation of the rollover; and casino bets placed with minimum or no risk). In case a customer doesn’t meet the requirement of a 5 times rollover of their deposits, DACHBET reserves the right to reject or charge the withdrawal request with up to an 8% administrative fee.

I suggest that you fulfill the requirements, otherwise, you won’t be able to request the withdrawal.

Looking forward to hearing from you.

Best regards,

Kristina

I think it is unreasonable that it limited me to sports when I only wanted to play sports. Forcing someone to play casino for 6000 euros when I intended to bet on sports for about 75€ per game is absolutely insane. Are there laws against encouraging people to play at a casino? Regardless, I am aware that it is a rule and that they will not change. Just thought you guys could help me contradict the rule. At least they have in their terms and conditions that you can close your account and then they have to pay the money directly to my account, correct?

7.4.3. If for any reason, the customer is not satisfied and decides to close/terminate his/her account with DACHBET, DACHBET will upon request process the balance currently held in the customer's account. Before any processing, all bonus funds in the customer's balance will be deducted prior to calculating the amount to be refunded.

I have now asked the livechat of dachbet 3 times if the terms and conditions point " 7.4.3. If for any reason, the customer is not satisfied and decides to close/terminate his/her account with DACHBET, DACHBET will on request process the balance currently held in the customer’s account. Before any processing, all bonus funds in the customer’s balance will be deducted prior to calculating the amount to be refunded. " is correct. The reply I get every time is about withdrawals and rollovers. When he finally gives up on not recognizing their ownterms and conditions he says. " that only applies to the bonus funds " when it clearly says that it is the real balance and that bonus funds will be deducted. When I confronted him about this he closed the chat and when I tried to open a new livechat it wasnt possible. In summary, I would like to terminate my account and recieve my funds back. It is possible according to their rules but the support ignores it and lies about it. Please help me fix this. They are doing everything to steal my money

Thank you for your reply, marsalito. Please understand that terms such as this apply to already accumulated legitimate winnings when there are no other rules or restrictions attached, which is not the case here. Furthermore, unfortunately, we do not solve complaints regarding sports betting issues, and the only thing I can do is recommend that you follow the casino's instructions and complete the required deposit wagering.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

" conditions like this apply to already accumulated winnings " ?

No, the rules don't say anything about that, you should be able to close your account and withdraw your account balance regardless of whether there are profits or not, right?

I understand your point of view, but we can't assist you further. You should complete the deposit wagering requirements as this is a standard AML Policy requirement. Since there is most likely a good reason why you were restricted from sports betting and you received instructions on how to proceed, I am afraid there is not much we can do here.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.