The player from Germany is questioning the casino’s reputation. He was accused of breaching the bonus T&Cs, so he decided to play away all of his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dachbet Casino - Player’s highly dissatisfied with this casino.
Amount: €900
Dachbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.8
Dachbet Casino has a Safety Index of 2.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello Casino Guru,
I signed up at Dachbet last week and deposited 50 euros and received a 100% bonus. After I had wagered 4500 euros for 50 euros in bonus money, 300 euros were deducted from my money and all of a sudden I only had 600 euros in real money. When I tried to withdraw my money, after 4 days of waiting I was informed that I was manipulating the bonus. I had a MaxWin on a Pragmatic slot. This profit was not paid out to me even though I had turned over 4500 euros. I will not get my money anymore because I have already read many reviews on their site that described the same problem with this casino. I just want such casinos not to get licenses anymore. I have been playing online casino for a while and so far have gotten all my winnings paid out. Online casino should remain fair Since there are few chances of winning, one should at least pay out winnings and not be treated in this way. In order to refund my deposit, the casino wanted a full verification of my account. I didn't give my details to this casino and preferred to gamble away the money. Please do not allow such casinos to continue to receive licenses.
MFG A. Peterß
Automatic translation:
Public
Public
3 years ago
Dear trbleb,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.
Please let me know if there is anything else I can do for you, or if I have overlooked something, but I am afraid, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello Kristina, I haven't gambled away my winnings. The money was withdrawn from my account after the withdrawal request. I just gambled away my deposit amount and for only one reason. I should do an account verification. I have submitted these documents to many reputable casinos and made a successful withdrawal. At Dachbet I didn't have the feeling that my documents were being processed seriously. For me it is only important that such casinos do not receive licenses because they do not pay out winnings.
MfG Andre
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