HomeComplaintsDachbet Casino - Player had his winnings confiscated.

Dachbet Casino - Player had his winnings confiscated.

Amount: €365

Dachbet Casino
Safety Index:Very low
Submitted: 19 Oct 2021 | Case closed : 28 Oct 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Germany had his winnings from sports betting voided.

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3 years ago

Hallo! Ich habe laut Casino angeblich Bonusmanipulation betrieben:"I see that your withdrawal was rejected, due to violation of our bonus manipulation terms. Like stated in our terms:


8.8.2. Sports bonus manipulation amongst others, may consist of:



- Placing bets listed as Restricted Gameplay in the specific promotion’s rules


- Placing bets on opposite outcomes or repetitive bets


- Placing bets on your real + virtual balance more than twice in a row


- Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus


- Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.



8.8.3. In case of bonus manipulation Dachbet reserves the right to deduct all winnings accumulated."


Ich habe nichts in dieser Art getan und das Casino hat mein Geld rejected und mein Anfangsguthaben von 50€erstattet.


Dies ist Betrug.


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3 years ago

Dear andreo92,

After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

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3 years ago

Dear andreo92,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago
Translation

Hello! It is the Dachbet casino and I have also operated sports betting. But the point is that I won and these winnings are not paid out to me and I got my starting balance back ..

Automatic translation:
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3 years ago

andreo92, I apologize, but as I mentioned previously, we deal with complaints regarding online casinos only. 

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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