Dachbet Casino - Player claims that payment has been delayed.

I joined dachbet in mid-September. In total I deposited about 400 euros. I accumulated a balance of about 2000 euros and decided to request a withdrawal on 14 October of 1967.45 euros. Three days later I was asked to send a photo of myself holding my passport. I sent it in and instead of completing the payout, my withdrawal went from processing to pending again. I cancelled the withdrawal and requested it again on 21 October. Since then I have contacted the chat about ten times and sent as many emails. To the emails I have only received two replies in which I was told to keep an eye on my email. In the chats I am always told to keep an eye on my email and that they are pushing the relevant department. Again, I did not use any bonuses and the required number of wagers was reached. amazing how there are sites that pay out winnings in 30 minutes and sites where the customer service and kyc and payment department become ghosts. I didn't break any rules, it's only fair that they pay out my withdrawal.

Dear angelopiras9966,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Please remove the complaint, thanks.

Thank you for your reply, angelopiras9966. Could you please clarify your last message? Has your issue been resolved?

Dear angelopiras9966,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.