The player from Bavaria has requested a withdrawal but the casino confiscated his winnings. Unfortunately, the player accumulated his winnings with a sports bonus, therefore we were forced to close this complaint.
Dachbet Casino - Player claims that payment has been delayed.
Amount: €518
Dachbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Dachbet Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I hope you can help me. Dachbet refused me a withdrawal of €500
Bonus terms met, account verified. Apparently I changed my betting habits.
Kind regards
Armin B***
D***
80933 Munich
📞 01***268
☎️ 08***123
📠 08***124
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear begic4life,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
I contacted Dachbet customer service. They said my withdrawal was declined because I allegedly changed my gaming behavior during the bonus wagering. But that's nonsense, I bet different amounts, sometimes higher, sometimes lower. This is normal. I've never had problems like this with other providers.
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2 years ago
Thank you very much for your reply, begic4life. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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2 years ago
Do I understand correctly that you played with sports betting bonus? If that is the case, I am afraid we are not able to proceed with this complaint. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.
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2 years ago
Dear begic4life,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
Hello, yes it is about sports betting. Do you know who to contact?
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2 years ago
I will get back to you via email with further information about who could help.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
