HomeComplaintsDachbet Casino - Player claims that payment has been delayed.

Dachbet Casino - Player claims that payment has been delayed.

Amount: €518

Dachbet Casino
Safety Index:Very low
Submitted: 12 Sep 2022 | Case closed : 03 Oct 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player from Bavaria has requested a withdrawal but the casino confiscated his winnings. Unfortunately, the player accumulated his winnings with a sports bonus, therefore we were forced to close this complaint.

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2 years ago
Translation

Hello, I hope you can help me. Dachbet refused me a withdrawal of €500


Bonus terms met, account verified. Apparently I changed my betting habits.


Kind regards


Armin B***


D***

80933 Munich

📞 01***268

☎️ 08***123

📠 08***124

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Dear begic4life,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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2 years ago

Dear begic4life,

Have you received your withdrawal from the casino yet?

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2 years ago
Translation

I contacted Dachbet customer service. They said my withdrawal was declined because I allegedly changed my gaming behavior during the bonus wagering. But that's nonsense, I bet different amounts, sometimes higher, sometimes lower. This is normal. I've never had problems like this with other providers.

Automatic translation:
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2 years ago

Thank you very much for your reply, begic4life. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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2 years ago
Translation

Ok I'm doing

Automatic translation:
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2 years ago

Do I understand correctly that you played with sports betting bonus? If that is the case, I am afraid we are not able to proceed with this complaint. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

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2 years ago

Dear begic4life,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago
Translation

Hello, yes it is about sports betting. Do you know who to contact?

Automatic translation:
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2 years ago

I will get back to you via email with further information about who could help.


Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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