The player from Portugal has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
Cybercasino3077 - Player’s withdrawal has been delayed.
Amount: €229
Cybercasino3077
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Cybercasino3077 has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Hi guys.
I found this casino on google and for its interface I decided to give it a go.
I couldn’t find any operator name but still I went ahead because they seem really trustworthy and big quality games.
I deposited 50 eur and managed to get it up to 229 eur playing blackjack and roulette.
I did not use any kind of bonus or anything.
Uploaded my documents for Kyc and within 2 hours I was verified.
Now my worries starts when I starting searching for feedback and there was some really bad things about this casino.
I am waiting for my 229€ bank transfer (same method as I used to deposit) and I’d like to get your help for assisting my payment.
I hope I was not wrong for giving it a try and I hope they re honest enough to pay my fair money won by placing bets.
help me out please
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3 years ago
Dear igor1996,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hi. The casino has supposedly processed my withdrawal. It disappeared from the "pending withdrawals" and I received an email from cybercasino3077 confirming that the transfer had already been made.
I received the email on 06/10 and today 08/10 it hasn't arrived in my bank account.
Once I receive my money I leave the positive feedback here.
Thanks for listening
Automatic translation:
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3 years ago
Translation
The money has been received. Thank you all
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, igor1996, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
