The player's account got closed for having multiple accounts. Unfortunately, the complaint was related only to sports betting, and as we don't have a branch dealing with sports betting yet the complaint was rejected.
Cyber.bet Casino - The player's account got closed.
Amount: €6,600
Cyber.bet Casino
Safety Index:Very lowSafety Index
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1.8
Cyber.bet Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited a lot of money in this betting shop/casino, all without any problems and lost a lot. After months, I won 3 tickets to the German Bundesliga for an amount of 6600 euros.
Money was fine on the account.
After 2 days my bets were simply canceled without any reason and I was only left with 1600 euros in my account.
Was my last deposit approx.
When I complained to support they told me that according to 12.5 in their T&Cs my bets were cancelled!
Everything with no explanation.. absolutely nothing..
Then they wrote me I had to do verifications to pay out the deposit money..I verified everything..then I got an answer that it would be done and checked in 4 days.
When nothing happened after 10 days and I wrote again that I want my money and why you stole about 5000 euros from me, I received an email that you thought I had several accounts and that I had done illegal activities..
Which is not true at all!!
They froze my account and stole all my funds..Around 10000 euros!!
This casino is a total scam!
Organized criminal casino that only aims to rip people off..
You can deposit everything and will never be able to withdraw a cent!!!!!!!!
Automatic translation:
Public
Public
2 years ago
Hello Erwin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cybet.bet Casino. Please allow me to ask you a few more question before we would move forward.
How long after voiding your balance did they close your account? Did the casino prove in any way that you have multiple accounts? Did you have any real balance at the time of closure?
Please note that as we deal with casinos only, if the complaint it purely betting related, we won't be able to help you out.
Looking forward to your answer.
Regards,
Nick
Public
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2 years ago
Translation
Hi!
I didn't have multiple accounts and I wasn't proven!
And there's no proof of it because it's a lie and I've never had multiple accounts!
31 days have passed since the bets were canceled before the account was frozen.
I had a real money balance of 6600 euros!
This casino is a total scam!!!
Please help me
Thanks
Automatic translation:
Public
Public
2 years ago
Hello Erwin,
Thank you for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 years ago
Hello Erwin,
I am sorry to hear you are facing issues. Can I please ask you to clarify, have you used your account for sports betting only?
Kind regards,
Adam
Public
Public
2 years ago
Dear Erwin,
Unfortunately, we wouldn't be able to advise you correctly regarding this matter as we don't have enough insight on sports betting, and so we will have to reject this complaint.
We don't have a branch dealing with sports betting yet, but I can suggest three websites that do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue.
I’m truly sorry I couldn’t be of more help. Thank you for your understanding.
Kind regards,
Adam
