The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Cyber.bet Casino - Player’s winnings haven’t been received yet.
Amount: 1,500 R$
Cyber.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Cyber.bet Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I'm contacting you because the Cyberbet Casino to receive them they are quick to pay they ask for 3 days and after being refused it's already twice it keeps asking for a document only after you make the withdrawal then it says that after three days comes the answer 
there they don't want to pay they just reject what they want is a deposit
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1 year ago
Dear Marco1111,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
No, they gave a cachbak bonus and I managed to reach an amount of 4,000.00 reais. Then I went to inspect the documents. give up and make a bet as if you were joking it is difficult to mess with this type of person who does not honor I will send a screenshot for you to see 
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1 year ago
Thank you for your reply, Marco1111. Do I understand correctly that you have lost the winnings you initially wanted to withdraw? Could you please advise how much money you currently have in your casino account?
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1 year ago
Translation
Good morning Cristina, as I told you, you pay to play and you don't get discouraged, I waited more than twenty days, I saw that they only rolled up, I arrived at an amount of 4,000.00 reais. I was going to receive it, I lost everything, but I'm going to put them on a social network. What can I do so that no one can play with them?
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1 year ago
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
