The player from Brazil had his account blocked without further explanation. We rejected this complaint as it was sports betting related.
Cyber.bet Casino - Player’s account has been blocked.
Amount: 40,000 R$
Cyber.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good afternoon,
My account was blocked on 10/25/2022 on Cyberbet with allegations of fraudulent activity. I'm pretty sure that didn't happen, but the site blocked my account with almost R$ 40,000.00 in my account balance.
I have tried to contact via email to support@cyber.bet several times and have never received a response.
I get in touch via chat and the attendants can only inform that my case is with the responsible department and that my account is permanently blocked.
I ask for help from the Guru because I have not performed any fraudulent activity and I do not have two accounts registered on the site. This is a fallacy of the site for not paying my account balance.
I made several deposits before and lost practically all the amounts and when I was being profitable they blocked my account.
My account was already verified on the site because last year I had already requested a withdrawal and at the time they paid normally.
Automatic translation:
Public
Public
2 years ago
Dear lelecapella,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Good Morning,
I registered my account at Cyberbet on the 21/05/2021. On 2/1/2022 my account was successfully verified and on 2/17/2022 I received a withdrawal normally. I made several bets on sports both pre-game and live. My balance had an active bonus and I was almost finishing the rollover, which by the way was very high, like 35x the bonus amount.
I hope I have answered satisfactorily.
Yours sincerely
Leandro
Automatic translation:
Public
Public
2 years ago
Thank you very much, lelecapella, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.
