The player from India had been unable to withdraw his winnings from Cwinz due to an unsuccessful KYC verification process. Despite numerous attempts and a lack of response from the casino's support team, the issue had persisted for 10 days. The casino representative had confirmed that the player's account was verified and suggested using Paykassma for withdrawals. The player later confirmed that he had successfully received his withdrawal after the account verification. The issue was then marked as 'resolved' by our team.
Cwinz Casino - Player stuck in a delayed verification process.
Amount: 91,000 INR
Cwinz Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Hello I open a account in Cwinz and made a deposit and start playing..when I try to withdraw.they say kys is compulsory for withdrawal. So I start verification process but my account is still not verified. it almost 10 day I try to Verify my account but not get success. I send regularly messages but didn't get any response from their chat service..please help me verify.
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2 months ago
Hello narenverma25,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cwinz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 months ago
Hello narenverma25
We are sorry for the delay, I can confirm that your account was already verified and you can place your withdrawals whenever you want.
We appreciate your understanding & trust.
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2 months ago
Hello ,
Dear Nick thanks for your cooperation..my Cwinz account is verified today..but still I am unable to withdraw my funds..
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2 months ago
Hello narenverma25
We are sorry for this, but could you please try to request your withdrawals using Paykassma?
Thank you.
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2 months ago
Hello narenverma25,
Please do as the casino advises and let us know within the next 14 days if the money arrives.
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2 months ago
Dear narenverma25,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Dear Nick sorry for late reply..I got my withdrawal...Cwinz verify my account and now I am able to withdraw from my account. Thanks for your kind support. Please close this complaint.
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2 months ago
Dear narenverma25,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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