Cwinz Casino - Player's deposit was not credited.

I am Deposit from Cwinz 800 INR 2 days over Still not credit my player Account And customer service live Chat and telegram both No Reply very Bad Customer service my Account I'd 647795710

Dear imijanur427,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello imijanur427,

We are sorry for any trouble caused by this delay, when we checked with the relevant team I can confirm that the amount has been added manually to your balance, please feel free to check and confirm as soon as you can.

Thank you.

Dear imijanur427,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.