The player from India had been trying to verify his account for the past 12 days. Despite having uploaded the required documents three times, his account remained unverified. The Complaints Team had extended the timer for response by 7 days and sought clarification on the documents provided. However, the player did not respond to the team's inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Cwinz Casino - Player's account verification is delayed.
Amount: ??
Cwinz Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Cwinz Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Dear gpvikash19297,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?
Thank you in advance for your reply.
Best regards,
Kristina
