The player from India had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. The casino had confirmed that the player's withdrawal requests were approved as they used the same payment method as the deposit. However, the player did not respond to the team's inquiries about whether they had received the withdrawal, leading to the complaint being rejected due to lack of further information.
Cwinz Casino - Player claims that payment has been delayed.
Amount: 18,000 INR
Cwinz Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Cwinz Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Dear ks7935055,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
Dear ks7935055,
We are sorry for any inconvenience, upon checking with the relevant department regarding your restriction withdrawals, we can confirm that you must withdraw the amount using the same deposit method used before.
We appreciate your trust and patience.
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9 months ago
Dear ks7935055
I'm contacting you today to confirm that your previous withdrawal requests through PaykassmaPaytm were all approved since you used the same payment method in the deposit.
Thank you.
