Crystal Spin Casino - Player believes that their withdrawal has been delayed.

I would like to share my recent experience with the Crystal Spin Online Casino and warn other potential users about their fraudulent practices. Crystal Spin Online Casino may seem like a reliable website to play online slots, with demos available for players to study the game's features and bet ranges. However, I must warn potential users that this is a clever scam operated by unethical individuals.

Despite the casino's claims of being reliable, my personal experience with them has been nothing but a nightmare. Not only did they fail to provide me with adequate support and assistance when I had an issue with my winnings, but they also refused to process my withdrawal requests.

Furthermore, the Crystal Spin Online Casino falsely advertises their games by offering free demos without authorization, which is a clear indication of their dishonest practices. The demos do not accurately represent the actual gameplay and are designed to lure unsuspecting players into depositing money into their accounts.

Moreover, the website is the same as slotsvegas.run, which already raises suspicions about its legitimacy. There is a person on Telegram who goes by the name of Alex W. (Telegram group @waIker_privat ) and claims to have an algorithm for users to win the jackpot. He even shares screenshots of people who allegedly won using his method to make it look real. But the truth is, once you win the operators of the casino will start asking for fees for various reasons such as processing fees, withdrawal fees, or even claiming that there is an issue with your account that requires an additional fee to resolve. The second time i want to withdrawl my money everything ok it was sucessfull but no money came into my card. The support says the bank had told them there was a error. I should found out what error it is. I doing research and there was

problem with my card number or else. I said i want to speak with someone responsible. They dont answer. They cant even give a transaction ID to track the transfer of bitcoins. I lost about 500usd and my another second account 200usd. This is a clear indication that the casino is not legitimate and is simply trying to scam its users out of their hard-earned money.

In my case, they even claimed that I had entered the wrong card number and asked for a fee to change it. This was the moment I realized that they would never stop asking for fees, and the chances of actually receiving any money were slim to none.

It's important to stay vigilant and not fall for these scams. Don't let the promise of big winnings blind you to the fact that these casinos are simply trying to cheat you out of your money.

Dear denniskuckei,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear denniskuckei,

Have you received your withdrawal from the casino yet?

Dear denniskuckei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Kristina,

I previously submitted my complaint regarding the Crystal Spin Online Casino, and unfortunately, I must inform you that I have not yet received my money. I have also noticed that there are many negative reviews about the casino on the internet.

I understand that withdrawals can sometimes take some time, but I have been waiting for my money for a while now, and it is frustrating that I am not getting any precise information about when I will receive it.

I am aware that the casino claims to be reliable, but my personal experience has been a disaster. They did not provide me with adequate support when I had issues with my winnings, and they have refused to process my withdrawal requests.

I am very disappointed with the Crystal Spin Online Casino, and I hope that my complaint will be taken seriously, and that my money will be transferred soon.

Thank you for your attention and support.

Thank you for your reply, denniskuckei. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear denniskuckei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of denniskuckei. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

denniskuckei, I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear denniskuckei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

In response to your inquiries:

No, I have not made any successful withdrawals before.

I have not undergone KYC verification, as I wasn't aware of it or it was never mentioned.

I'm unsure about the active bonus situation as it was not made clear upon my joining.

I would like to express my growing concerns. After reading numerous reviews on various platforms about the experiences of other users, I'm starting to feel skeptical about the whole operation. The recurring themes in these reviews are the difficulties in withdrawals, being asked for unwarranted fees, dubious practices related to KYC and active bonuses, and certain individuals on Telegram misleading people.

These concerns, combined with my experience, make me very uneasy. If this platform is genuine, then there's a pressing need to address these issues publicly and assure the user community. If these reviews are correct, then this is not just a bad service but possibly fraudulent activity.

In light of this, I strongly urge you to investigate these matters and offer transparency to your users. We are looking for clear communication and a trustworthy platform to engage with. I hope my concerns are addressed promptly.

Thank you for your understanding.

Thank you very much for your reply, denniskuckei. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear denniskuckei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.