Dear ghostingura,
I have made multiple attempts to contact the casino but, unfortunately, have not been successful. Without their cooperation, there is little more that can be done. Since the casino holds a Costa Rican license and does not refer to any ADR service, there is no gaming authority to escalate the matter to. A Costa Rican license is widely seen as unreliable due to its lack of strict regulations, player protections, and oversight.
As a result, I will mark this complaint as "unresolved" in our system. While I understand this is not the outcome you hoped for, the casino’s lowered rating from unresolved complaints may encourage them to change their practices. Should the casino respond in the future, we will reopen the complaint and notify you by email.
For the future, I recommend selecting casinos based on trusted reviews and ratings to avoid similar issues. I regret that we could not provide a better resolution this time.
Best Regards,
Kubo
Dear ghostingura,
I have made multiple attempts to contact the casino but, unfortunately, have not been successful. Without their cooperation, there is little more that can be done. Since the casino holds a Costa Rican license and does not refer to any ADR service, there is no gaming authority to escalate the matter to. A Costa Rican license is widely seen as unreliable due to its lack of strict regulations, player protections, and oversight.
As a result, I will mark this complaint as "unresolved" in our system. While I understand this is not the outcome you hoped for, the casino’s lowered rating from unresolved complaints may encourage them to change their practices. Should the casino respond in the future, we will reopen the complaint and notify you by email.
For the future, I recommend selecting casinos based on trusted reviews and ratings to avoid similar issues. I regret that we could not provide a better resolution this time.
Best Regards,
Kubo