HomeComplaintsCryptorino.io Casino - Player's account is closed after reporting gambling addiction.

Cryptorino.io Casino - Player's account is closed after reporting gambling addiction.

Amount: €180

Cryptorino.io Casino
Safety Index:Fresh casino
Submitted: 11 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 17h 10m 38s

Case summary

6 hours ago

The player from Portugal has their account blocked after disclosing a gambling addiction to Cryptorino, preventing them from withdrawing their funds for two weeks. They feel ignored, as chat interactions close their messages and emails go unanswered.

Public
Public
yesterday

Hello, I was playing on Cryptorino and after telling about my gambling addiction on chat my account got blocked and two weeks later I can't get my funds. It is ridiculous and bit scam. I wanted to prevent me from continuing to bet not to lose all my funds.


All chats interactions close the messages. All sent emails got ignored. Simple scam.

Public
Public
22 hours ago

Dear ghostingura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

When was your casino account closed?

Could you please confirm that you have passed the KYC verification?

Have you received any response from the casino regarding the manual withdrawal of funds?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Waiting for approval
Waiting for approval
6 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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