CryptoLeo Casino - Player's withdrawal request is ignored.

I told them I was from the uk they knew I had a gambling they would let me withdraw any winnings and I’m going to hunt them down I see what this casino is doing I’ve sent over 50 emails to be ignored M*** n*** and N*** b*** are scamming everyone how can it even have good reviews I want ever deposit back or I’m going to M*** home address in the uk

Dear Mark2rage,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem as I am not completely sure what is going on. Could you please elaborate? Has your withdrawal request been pending for too long?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello yes my withdrawal request always was cancelled then I told chat support I was angry and was a problem gambler from the uk and they still let me lose everything and then they ignored me I have even drive to the ceo house to speak with him directly as they was ignoring me and I see this casino is following you on Instagram so they must have a good relationship with you and I’m shocked how you gave it such good reviews I have had 4 accounts with theses and every time the same bs you can not withdraw they even let you play from restricted countries

hi this was sent on Saturday 24 of June and even after this they still let me gamble

as you see here is the 5 of July

Thank you for your reply, Mark2rage. To begin, I kindly request that you refrain from making any accusations. It's important to understand that on Instagram, you can follow anyone who doesn't have a private account, without implying a close relationship. Our Instagram account serves as a platform for sharing important news and information about our website, which means we primarily focus on our business objectives rather than seeking friendships with anyone.

In addition, we are willing to accept the situation where the casino permits players from restricted countries to create an account, as long as they do not use this opportunity to later deny the player's rightful winnings. To put it simply, if the casino allows players from restricted countries to deposit and play, they should also honor their winnings.

Therefore, I want to emphasize that we will only investigate and provide assistance in such regard to players whose funds or winnings have been confiscated because they registered from a restricted country. However, it appears that this is not the case here, but please correct me if I am mistaken.

This leads me to an important question - could you please clarify how much money you currently have in your casino account? Did you follow their email's suggestion and reach out to casino support to ask for more details? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

they never let me cash out you can clearly see this they owe me 3k plus I’ve been reading many reviews and everyone is the same I’m just shocked that theses scammers get away with this and you give them high ratings?????

they still let me gamble and they then never let me withdraw money I am so angry and I will never let this go

Alright, let me rephrase my last message to a simple yes/no question - do you still have £3,000 (or any balance) in your casino account?

Hello please do not speak to me like I am a muppet it seems like you know this casino very very well that’s why I’m going to do some super digging to see what’s really going on and the answer is yes

Hey answering yes or no answer only has casino guru ever taken money of crypto Leo or as any involvement in crypto Leo ?

I apologize if you're feeling this way, but since you avoided answering most of my questions, I had to adapt my communication style to proceed with this case.

And I would like to ask you again to stop making assumptions and threats. If you do not adjust your language, I will be forced close this complaint. We are here to help and we will not tolerate this kind of behavior. Thank you for your understanding.

But you say you are here to help but you talk to me like that like I am a criminal you not once asked the casino what’s going on you can clearly see what they are doing all there complaints have been closed by you also and I’m just not going to sit back and let this casino do what they are doing I also don’t understand you saying threats? Im just saying that it’s a bit strange that you have ex casino workers inspectors that have worked in a few casinos in the uk that are working for you and I’ve noticed that any uk run casino I.e crypto Leo the casino that’s running from the uk no kyc no aml blocks withdrawals I’ve noticed that you tend to side with them and get very defensive that’s all

Also one last thing as you already know nine casino is the same people that run Cryptoleo I’ve noticed you also handle there complaints and she that there’s a lot of shady stuff going on with withdrawals and other stuff how can theses casinos have a high rating?

If you have a genuine interest in understanding how we calculate the casino's safety index, I recommend that you read one of our articles:

https://casino.guru/our-casino-reviews

Furthermore, I assure you that we do not side with any casino. We work based on information that is first provided by a player and if necessary, we invite a casino into discussion.

Do you still require our assistance even if you feel like we side with casinos? If yes, I suggest that we focus on the main issue and the reason why you are here instead of making unsubstantiated claims.

So I went through your complaint again and I will try to summarize it (please, correct me if I am wrong). You currently do not have access to your casino account and you still have a remaining balance of £3,000. I also noticed you mentioned that you "have had 4 accounts with theses".

Could you please clarify this statement? Did you create more than one account at this specific casino?

Yes there was money left and there’s was 4 other Acounts all the same problems couldn’t withdraw

Please share more information about other accounts with me. When and why did you create them? Are they still active? If not, how were they closed and when?

Which games you focused on and did you activate any bonuses?

They was all created in the last 3 months it was slots have you not seen on trusted pilot what this casino is doing to people ? They are lowest of the lowest and I will never stop I’ve seen clearly what they do how they treat people

I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case.

Furthermore, I would like to know if you contacted the casino prior to opening all other accounts except for the first one. Thank you in advance.

Dear Mark2rage,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello I’m doing a investigation in to Cryptoleo and gathering as much evidence as I can we know the owners that are uk based and looking deep into this as I’ve said

theses are two other accounts both with the Same problem you can not Withdraw created in April and may this year

everyones saying the same so I’m not understanding why they have a good reputation with casino guru ?

Please understand that creating more than one account is prohibited by the vast majority of online casinos and this one is not an exception. Please, see here:

5.2. You are allowed to have only one (1) account. Only one account for each household, IP, PC is allowed. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings, or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting support at support@cryptoleo.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered account you must notify us immediately. Failure to do so may lead to your account being blocked for access.

I am confident that this is the reason why your account has been blocked and your winnings confiscated as well as all withdrawal problems. Unfortunately, the casino acted in compliance with their T&Cs and since you breached one of the fundamental rules of online gambling, I am afraid that we are not able to support you further in this case.

I can only recommend that you avoid creating multiple accounts per casino, as you would most likely end up in the same situation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.