Dear Chiccki,
Thank you for additional details. In the meantime, the casino provided me with the requested details and was able to support their claims and decision with sufficient evidence.
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts. Considering the provided evidence, it would be very difficult or even impossible to prove otherwise. In addition, allegations relate to sports betting, and, as you might know, our forum deals with complaints about online casinos only. We currently do not take on sports-betting issues.
However, from what the casino provided, we concluded, at least regarding multiple accounts, that the casino acted correctly and in accordance with its terms and conditions.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you submit a complaint to one of the websites that deal with sports betting-related complaints, to ADR, or directly to the authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, CryptoLeo Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru
Dear Chiccki,
Thank you for additional details. In the meantime, the casino provided me with the requested details and was able to support their claims and decision with sufficient evidence.
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts. Considering the provided evidence, it would be very difficult or even impossible to prove otherwise. In addition, allegations relate to sports betting, and, as you might know, our forum deals with complaints about online casinos only. We currently do not take on sports-betting issues.
However, from what the casino provided, we concluded, at least regarding multiple accounts, that the casino acted correctly and in accordance with its terms and conditions.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you submit a complaint to one of the websites that deal with sports betting-related complaints, to ADR, or directly to the authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, CryptoLeo Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru