CryptoBetSports Casino - Player struggles with unresponsive casino support.

I have waited for respons on my kyc status for over 1 week Im finnaly able to withdraw via Binance pay and have waited 2 days and there is no respons from support naither in chat or email please help me resolve this problem

Hello Magickdemi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryptoBetSports Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

my acount is not verified but support told me that is not needed

i wait for withdrawal today is the 3 day

I get the same respons and no answer in mail for over 1 week

Hello Magickdemi,

Can you please advise if there's been any update since your last post as we are close to the recommended time frame?

No update from cryptobetsport at all so i can just wait and thats it i still havent verified my acount since they dont Ask for that to be able to porcces the withdrawal they dont respons to my emails

Thank you Magickdemi for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Magickdemi for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask CryptoBetSports Casino for their help in resolving this complaint. We would like to know what is the issue with the verification and what can we do to help the player receive their winnings.

Thank you!

i got 2 of 3 withdrawals 110euro.they reflected back the 500 in my casino acount so I request now for a withdrawal of 400 and play with 100. but as u can see the reason of not paying me the 500 doesn’t state anything sadly…

Can I have casino guru email so Ivan send u the screenshots of withdrawals ?🙂

Sure, you can also post them here and I'll make the message private but if you rather want to share that information privately here's my email peter.c@casino.guru.

Send u everything on mail✌🏻

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Today again they rejected my withdrawal and not stating the reason why…

This casino is one of the worse out there hope there rating drops a lot !

I managed to win this weekend let’s wait and see as always…

I have tried to contact the casino representative but had no success. I’m afraid there is not much that can be achieved without cooperation from the casino's side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curaçao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

Dear Magickdemi, I am in contact with a casino affiliate and was told that your KYC situation was resolved and your withdrawals carried out. Can you confirm your issue has been resolved or do you require any further assistance? Thank you in advance!

I still wait for 1200 euro Binance pay withdrawal and 1 of 100euro cashed out 400 yesterday via usdt erc20 but I’m still missing the 1200 and 100 from Binance pay I asked them to cancel them so I can try too withdraw usdt trc 20 but nothing happened yet

Dear Magickdemi, the casino representative contacted me that your withdrawals have been processed. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Magickdemi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All resolved

Dear Magickdemi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter