HomeComplaintsCryptoBet Casino - Player’s account suspended without any specific reason.

CryptoBet Casino - Player’s account suspended without any specific reason.

Amount: Can$10,000

CryptoBet Casino
Safety Index:Low
Submitted: 31 Dec 2019 | Resolved : 20 Feb 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Scott, a player from Canada, requested a withdrawal from the CryptoBet Casino. Later, he found his account blocked without any reason. The casino also didn’t respond to any of his messages.

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4 years ago

I have been playing in the sportsbook. They limited the amount I could bet after winning. The max wager was no longer playable so I proceeded to withdraw the funds. They will not respond to my emails and have now blocked access to my account. It just says wrong username and password. I went on to their telegram feed to which they quickly deleted my messages and blocked me from the feed. I am convinced that they are a complete scam and I will never see my funds. I am extremely upset!

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4 years ago

Hello Scott.

 

Thank you very much for submitting your complaint. We completely understand that your situation is serious, and we will do our best to resolve your case. Do you agree with Casino Guru contacting the casino about this issue? 

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4 years ago

I actually have somebody at SBR who is working on this for me. I will report back what happens.

 

thanks so much for responding

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4 years ago

Hello Scott.

 

Please, inform us about the outcome. We are extending the timer by 14 days.

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4 years ago

Great. I will keep you in the loop. I am trying to be courteous and patient with them, but if they end up Never paying me my winnings or let alone the 1000$ I deposited into the account, then I will continue a campaign. 

 

Thanks so much for looking out for the players.

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4 years ago

Hello Scott.


Is there any new info about your case, please? 

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4 years ago

Dear Scott,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your issue got resolved.

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4 years ago

I’m still waiting on them. They are dodging around. i Told them I’d give them one week and I will be re contacting them and I hope for a resolution. If I don’t get one. And especially at least my 1000$ in deposits back, I will be starting a campaign against them. Legally and publicly. 

 

Thanks guys!

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4 years ago

Hello Scott.


Is there any new info? 

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4 years ago

Dear Scott,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your issue got resolved.

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