HomeComplaintsCryptoBet Casino - Player has been struggling to withdraw his winnings.

CryptoBet Casino - Player has been struggling to withdraw his winnings.

Amount: $40

CryptoBet Casino
Safety Index:Low
Submitted: 19 Apr 2020 | Case closed : 12 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Israel has been experiencing difficulties withdrawing his winnings and contacting the casino’s support. Therefore, he wishes to warn the other players about unfair casino’s tactics. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Hello dear friends .

I want to report and warn other players.

The site - cryptobet. Website fraud.

Website - cryptobet. Deception is obvious.

I can't withdraw my money.

The site - cryptobet. Refusing to withdraw my money.

I contacted a few times. The site help team withdraw my funds.

Of course they don't answer, and there is no answer from them.

They ignore me. And refused to release my money.

I've been trying to contact the site staff for a few days now. But there is no answer and no residency. The site team, just ignores me.

 

I warn everyone. All players. Please do not sign up. And not deposit money to the site - cryptobet. They don't pay. You can't withdraw your money. No support / help staff. Support is not supported.

 

The site - cryptobet. A dangerous site. Website fraud. Website cheat. A liar site. And site thieves.

 

I have to leave that feedback. Warn other players, other investors and other people.

no no no . To deposit to the site. cryptobet. SCAM.

 

I have, wait, and everything. Anyone who wants me to send him all, my smiles,

I will also report on the site - CRYPTOBET. Everywhere in the world.

 

A clear fraud site. Please be careful!

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4 years ago

Additional comments from the player:

 

"The cryptobet site does not allow withdrawal. The support team ignores and does not answer. Unable to withdraw your funds. Site Caution Scam! Caution. cryptobet does not allow customers to withdraw their funds from their wallet account."

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4 years ago

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience but I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why you were not successful withdrawing your winnings? If there is any relevant communication between you and the casino or any supporting evidence, please forward it to petronela.k@casino.guru. I will be waiting for your reply patiently. Thank you in advance.

Best regards, 

Petronela

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4 years ago

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

There are MANY sites that use the name CryptoBet. Is this player a user of CryptoBet.com? We answer EVERY support request immediately and also process hundreds of withdrawals per day without issue, mostly near instantly. So please provide specific account information and we will be happy to address this and resolve if there is an oversight.

Edited
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4 years ago

Thank you very much CryptoBet Casino for your guidance.


@Mark, could you please elaborate? Thank you in advance.

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4 years ago

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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