Crypto Loko Casino - Player's winnings were voided.

i played with the 105 free chip and i played thru the wager amount and when it was covered I came down to 90 dollars, I continued to play for the day and I got the bonus it took me to 8000.00 i went to cash out, i had to join coinbase to withdraw and I also verified my identity with both crypto loko and coinbase. I request the max amount to be withdrawn and I recieved only 135.00. I understand that the 100.00 is the max payout for the bonus but it was converted to my balance. Should I have just cashed it out and deposit it again?

I kept playing while waiting for some reply to my concerns as I emailed the help desk and was not able to find the live chat they mention on every page. I made two other withdrawals that sit pending about 400 dollars each, just to see the conversion. I got a message on the top of the page saying it will take 5 days for them to verify my info, but they did that before issuing the 130.00. My withdrawal amount was clearly what I won, it stated 8000.00, however I did continue to play until my session was stopped by a message stating I am being logged out by the administrator with no explanation and i cannot find any way to contact support for my concerns. I spent my time there, i won fair and square. Why didn't they inform me what to do when i played thru the requirements, or kick me out for any other reasons before withdrawing what was available to me. I will be perusing this further as I was not even sent an email or notified of the problems. I cannot access my account and I wasted my time. I was let down after I was so happy to win. I WON THE JACKPOT ON FORTUNATE BUHDA SUPER GRAND JACKPOT 8000.00 AND I CANT WITHDRAW IT OR ACCESS MY ACCOUNT ANY LONGER. WITHOUT EXPLANATION AND NO WAY TO CONTACT THE CASINO FOR INFORMATION.

Dear markchristopherpryce,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few additional questions, so I better understand the situation.

Do I understand correctly you managed to withdraw 135 dollars of winnings from the no-deposit welcome bonus? Do I understand the withdrawal was successful on your first attempt to request a withdrawal?

I checked the casino terms and conditions and I found this in the no-deposit bonus section: https://www.cryptoloko.com/terms

3. Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 times the face value of the bonus, with a minimum of $50. All free chips valued below $50 will come with a cashout limit of no more than, nor less than, $50.

4. All No Deposit Bonuses are subject to the Wagering Requirements and Maximum Withdrawal Limits listed above.

5. Once you have met the Wagering Requirements and are able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from your

balance, as you will not be able to withdraw these funds.

Thank you in advance for your reply.

Best regards,

Tomas

YES I DO UNDERSTAND THAT PART, HOWEVER I THINK I WAS MISLED AS ONCE I PLAYED OFF 30X 3200 I KEPT PLAYING FOR LONG WHEN I WENT TO SEE THE WITHDRAWL BALANCE IT SHOWED ME WHAT I WON... I GOT THE JACKPOT AND IT WAS HOURS LATER... I WOULD HAVE BEEN SATISFIED WITH SEEING THE CORRECT FIGURE OF 100 TO WITHDRAW, INSTEAD I MADE THE MAX WITHDRAWL AND WAS NOTIFIED THAT IT IS PENDING, THEN AFTER CONTINUING TO PLAY WHILE WAITING FOR ANY NEWS I WAS LOGGED OUT AND I CANNOT GET IN TO INQUIRE ABOUT THIS MISLEADING PRACTICE. I PLAY ALOT OF SLOTS AND I FINALLY GOT THAT SUPER GRAND AND NOW IM PISSED AND I WILL NEVER TAKE NOMORE BONUSES FROM THEM AGAIN... WHY WOULD THEY KICK ME OUT AND WHY DONT I HAVE ACCESS TO LIVE CHAT.. IF ONLY 100.00 IS AVAILABLE TO WITHDRAW THEY SHOULD NOT LET ME SEE MY WHOLE NIGHT OF WINNINGS.. I WAS FOOLED. 1 QUESTION. SHOULD I HAVE CASHED OUT THE HUNDRED AND DEPOSITED BACK? IF SO, I THINK I SHOULD HAVE BEEN REMINDED SOMEHOW.. LIKE A MESSAGE POP UP SAYING... YOU CANNOT CASH OUT MORE THAN 100 PLZ VERIFY YOUR IDENTITY AND WITHDRAW THE WINNINGS AND FEEL FREE TO DEPOSIT TO CONTINUE ON THAT LUCKY STREAK... AM I WRONG...DOES THAT MAKE SENSE... EASY AS THAT...I THINK...TY FOR YOUR TIME TOMAS... IF I ASKED QUESTIONS PLZ ANSWER FOR ME...IM STILL A BIT CONFUSED AND TIRED AFTER ALL THAT EXCITEMENT TURNED TO FRUSTRATION...

THESE ARE THE REVIEWS BEING CONFIRMED,PROMOTED, TRUSTED AND VERIFIED ON MANY MAJOR GAMING FORUMS 

About Crypto Loko Casino ,I am lodging this 2ND complaint against CRYPTO LOKO casino as I haven't been contacted by any one in a support position and have been locked out of my account after winning a jackpot of approx 8000.00. I withdrew the max amount allowed 2500.00 which was approved and pending then it disappeared never to be received on my end, 

I Took the time to inquire about the platform and I went over the red flag bullet points they outline on Scams and the feeling of regret doubting myself after digging for assurance and trying to protect my identity and my dignity. Until I have received clarity and a resolution, I will continue to TRYING understand how this happened and I will pursue advice as to how I shall proceed one way or the other, even though I can't trust what is guaranteed to be trusted I'm looking forward to satisfying my need for answers for common questions that I've been asking for over 2 days now, still hoping im overreacting, so I can take my business offline as I continue to publish the stupidest idea I ever had believing I can trust that plot to screw me over and trust the verified ratings presented all over the first page of google search. I'm usually happy playing my games I enjoy so carefreely. I have never complained about playing online ever and I have been playing forever with my 3 sites and never even hesitated signing in with this place, as I was looking forward to getting involved with crypto, I was a little excited. fml. If a solution is not available to me in the morning March 2, 2023 I will update my status on this topic and reach out to other sources who may be able to help me resolve this issue. If I have to continue to seek support after this email. I will be reaching out to the vast gaming sector through groups, communities, blogs and hangouts on my social media platforms where I am certain to obtain the information needed for the next steps that may be ahead of me in my pursuit of accepting what I was never expecting.

Again I am uploading A screenshot of my balance and withdrawal elp CryptoLoko Casino Emais <help@cryptoloko.com>

Mar 2, 2023, 11:18 AM (3 days ago)

to me

Hello ! Hope you are doing well and having a nice day! 

This is Jessica Sosa from Cryptoloko Casino!

Thank you for the information, we regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.

We appreciate every piece of information you can provide us so we can provide you a better service and a more pleasant experience. 

Thank you for playing at Cryptoloko Casino, we appreciate your loyalty, happy holidays and good luck!

Regards

Jessica Sosa

Customer Support department.

help@cryptoloko.com

make no sense to me even after 2 days of having only that to spend my time. I guess I need a lesson or a walk through it, so I can try to comprehend what looks to be a reversal of my winnings to fund a well thought out way to get rich and make a fool out of a potential, loyal, happy ,stupid dumbass player like myself...wow.

.good one CONGRATULATIONS

Mark ***** <******@gmail.com>

Mar 2, 2023, 11:49 AM (3 days ago)

to Help

wow, I uploaded my personal information as you requested, passport and bank statement, i then cash out, 8000.00,after playing at least 12 hours and instead of paying me, u paid the manager what was available for me to withdraw and it was then you decided to revoke my access and close my account

 solely at your discretion as part of your policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.

Now you appreciate every piece of information I can provide you so you can provide me a better service and a more pleasant experience.?

How in this world, does any of that make sense?  I understand why you are thanking me.. I fully understand the appreciation you extend to me because you stole my 8000.00 jackpot that game fairness ensured me. WOW 

I will forward this response to accordingly to obtain clarification as I cannot comprehend what that could possible mean and update trust pilot with this resolution of yours WOW

I apologize for not being able to reply sooner,

Do I understand correctly your winnings from the bonus were withheld, when your account was closed? Could you please clarify if you were able to receive any winnings you tried to cash out? I'll look forward to your reply.

Dear markchristopherpryce,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.