Crypto Games Casino - Player’s experiencing difficulties with account verification.

Amount: ??

Crypto Games Casino

Safety Index:High Submitted: 24 May 2020 | Case closed : 09 Jun 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Argentina had his IP address blocked and is experiencing difficulties with the account verification. We rejected the complaint because the player didn't respond to our messages and questions.

Private

matias

Unregistered user

Argentina

Private

4 years ago

OriginalTranslation

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Petronela

Complaints Team Lead

Public

4 years ago

Dear Matias,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Why you didn’t wish to provide your ID? Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Public

Petronela

Complaints Team Lead

Public

4 years ago

Dear Matias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Complaints Team Lead

Public

4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.