Crypt Casino - Player’s struggling to complete KYC verification.

I cannot withdraw my winnings or even what I've deposited. Site is https://crypt.casino/.

I could not get any replies. I called their number and it was out of service +44 703 607 5351. I emailed cryptcasino999@gmail.com and never heard back. When I email support@crypt.casino I get a "message undeliverable email".

No one can confirm the business on address:

Crypt Casino ltd (3046661) - Lovell House, 6 Archway, Hulme, Manchester M15 5RL, United Kingdom

The website has provably fair and KYC policy. I don't have any way to send them any documents to prove my identity. I deposited $500 and won another $1100. I submitted withdrawals but they didn't go through. My account is now disabled.

Dear Ted,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will try contacting the casino and ask for their cooperation in resolving this problem, but, before we do so, could you please advise how many days ago you have deposited funds into your account and try to verify your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The payments were submitted on July 5th through CoinPayments.net . My issue is NOT having trouble to verify my identity but trouble of doing Anything at all. I paid with DAI.

I have all receipts and transaction IDs for the payments and can provide the wallets I sent to as well. I could no longer log into my account as of July 15, 2020

Thank you very much Ted for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ted,

I looked at your complaint and will do my best to help you. I would like to invite Crypt Casino into this conversation. Can you specify where is the problem with player’s verification process, please? Why you disabled his account?

I did NOT disable this account. Crypto casino did. I don't even know what else I need to do to withdraw. I cannot get in touch with them and I have records of me trying.

"Can you specify where is the problem with player’s verification process, please?"

I don't know because I cannot do anything at all to contact them. I started the withdrawal process but it never happened.

Dear Ted,

the question was meant for Casino (not for you), we are trying to contact them and we want explanation.

the question was meant for Casino (not for you), we are trying to contact them and we want explanation.

Oh I'm sorry.

We would like to ask the Crypt Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.